Frequently Asked Questions
Everything you need to know about your Palmetto Moon shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain clearance items may be marked as final sale.
Do you offer international shipping?
Currently, Palmetto Moon only ships to addresses within the United States and U.S. territories. We are looking into expanding our shipping options in the near future.
How do I determine the right size for me?
Each product page features a detailed size guide. Since we carry various brands, we recommend checking the specific measurements for each item to ensure the perfect fit.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer service team within one hour of placement if you need to make changes, though we cannot guarantee modifications once the order is in fulfillment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and interest-free installment options through Afterpay.